My payment method is not working

Delayed bank transfer clearances

If you have completed a payment via a direct bank transfer, but that payment has not yet cleared from your bank, then your order will not show up in the Wooting Hub yet. It may be that your bank has reserved the funds in your account prior to the payment processing. If the payment fails to process, the payment reservation on your account will be cancelled by your bank.

This situation typically applies to SOFORT transfers which are, ironically, not "right away" as the translation would imply.

Credit card payment rejections

For credit card payments that have been rejected or failed, we recommend attempting the payment again or using a different payment method. When attempting the payment again, try using a different browser or incognito mode.

In some cases, credit card payments can get flagged due to a medium or high risk of fraud. In this case, your order will be processed but the payment will be "authorized" and not "captured." You will receive an email requesting additional payment verification. This verification needs to be completed, approved, and processed within five business days.

Unsupported payment methods

We are unable to support PayPal due to its predatory practices towards businesses.

If you do not see the payment method that you are attempting to use as an option during checkout, then unfortunately, it is not a supported payment method, and you'll have to use a different one.

If you require further assistance or have questions, feel free to email us at social@wooting.io