Problems Completing Payment
This article provides information to assist you when encountering issues during the payment process.
Delayed bank transfer clearances
If you've completed a payment via a direct bank transfer, but that payment has not yet cleared from your bank, then your order will not yet show up in the Wooting Hub. It may be that your bank has reserved the funds on your account ahead of the payment processing. Should the payment fail to process, then the payment reservation on your account will be cancelled by your bank.
Credit card payment rejections
For credit card payments that have been rejected or failed, we recommend attempting the payment again or using a different payment method. When attempting the payment again, try using a different browser or incognito mode.
US shoppers and international purchases
Customers shopping from the US should be aware that certain banks may automatically block international transactions (since we're based in the Netherlands). This might hinder successful payment attempts. Please ask directly with your bank to address this concern and request the temporary removal of such restrictions to proceed with your order.
Unsupported payment methods
We are unable to support prepaid VISA gift cards due to a restriction VISA places on those cards. Similarly, we are unable to support Paypal due to their predatory practices towards businesses.
If you require further assistance or have questions, feel free to email us at email@example.com.