Order Stuck In Ready To Pack or Packed

The purpose of this article is to explain what’s going on with your order when it’s stuck in Ready To Pack or Packed status.

Why Did This Happen?

Once an order has been submitted to get fulfilled, it's possible that a configuration error prevents it from getting shipped. If this applies to you, don't worry! We'll get it fixed as soon as possible.

Sometimes a technical error might be encountered in our system, but mostly it's just because we're working on a pre-order basis by the batch, and once the shipment arrives at our warehouse they all need to be processed at the same time.

So frankly, this can just take some time, but we're doing our best, please allow for some time for the orders to be picked and packed, once your order is handed over to the courier, you'll be updated with your tracking link.

Most Common Causes

• Possible cause: Holiday or weekend based delays in processing. Shipping and delivery can be delayed during weekends or holidays when the fulfillment center is closed. Additionally, shipments starting from late November through early January tend to take longer to process due to the holiday season shipping rush.
• Solution: Give it an extra business day or two. During the December peak, give it an extra four business days.

• Possible cause: The shipping address provided is incorrect or incomplete, which was caught by the fulfillment center.
• Solution: Contact us via the Wooting Hub to confirm or update the address.

If your order is stuck on any given status for more than a week, reach out to us and we'll see what's going on.

Still have questions or need assistance?

Feel free to reach out to our helpful customer service team by submitting a support request through the Wooting Support Wizard.