My order is stuck in 'Ready to pack' or 'Packed'

If your order is stuck in 'Ready to pack' or 'Packed', there are a few common causes and solutions:

• Incorrect or incomplete shipping address:
  • Cause: An incorrect or incomplete shipping address provided that we didn't catch but our fulfillment center did.
  • Solution: Contact us via the Wooting Hub to confirm or update the address.
• Accessory out of stock:
  • Cause: A part of your order other than the keyboard, such as a wrist rest or keycap set, is out of stock.
  • Solution: Check the status of the accessories in your order via the Product Status page . If something is holding up the shipment, contact us via the Wooting Hub.
• Proforma invoice incorrectly configured:
  • Cause: If your order was placed excluding tax, we provide a proforma invoice for your local customs to process import taxes and fees. If the automated system fails to generate that invoice correctly, it will prevent the order from shipping.
  • Solution: Contact us via the Wooting Hub to confirm the tax status of your order and to check if the proforma invoice generated correctly.
• Holiday or weekend-based delays:
  • Cause: Shipping and delivery can be delayed during weekends or holidays when the fulfillment center is closed. Additionally, shipments from late November through early January tend to take longer to process due to the holiday season shipping rush.
  • Solution: Give it an extra business day or two. During the December peak, give it an extra four business days.