My track and trace is stuck on 'Label Created'

If your tracking status is stuck on 'Label Created,' there could be a few reasons for this. Here are the possible causes and solutions:

  • Error in label creation:
    • Cause: Errors can occur in the label creation process.
    • Solution: Check your email to see if you've received a second tracking link, otherwise contact us via the Wooting Hub for a status update.
  • Carrier didn't scan the parcel at pickup:
    • Cause: Some carriers, such as Deutsche Post, don't scan packages until they reach the first sorting center.
    • Solution: Wait 7 or 14 days to be sure they didn't just miss the first scan and definitely don't have it in their system, then contact us via the Wooting Hub for a replacement shipment.
  • Package not picked up by carrier:
    • Cause: The package was prepared for shipping by the fulfillment center, but the parcel carrier didn't pick it up.
    • Solution: Wait 7 or 14 days to be sure they don't eventually process the shipment within their system, then contact us via the Wooting Hub for a replacement shipment.
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