My track and trace has no new updates after more than 7 days

If your tracking hasn't updated in over 7 days, there could be several reasons for this. Here are the possible causes and solutions:

• Shipment is being prepared for export:
  • Cause: Shipment is being prepared for export to your country.
  • Solution: Need to wait this one out. Exports to low parcel volume countries sometimes take up to two weeks to get shipped, particularly with economic postal options like Deutsche Post.
• Shipment is clearing customs:
  • Cause: In some countries, customs clearance can take up to two weeks. Typically, parcels clear customs in 3 to 5 business days.
  • Solution: Make sure that you aren't needing to pay any import duties and fees to get the parcel released by customs. If you're not sure whether the delay is normal or if customs is waiting for something, you can always contact us via the Wooting Hub to check the status. It can also be beneficial to check a third party tracking service like the Parcel App.
• Parcel carrier istrying to contact you:
  • Cause: The parcel carrier might be waiting for you to pay import fees or provide address information. This is typically indicated on the tracking page, but not always.
  • Solution: Check your email to see if the parcel carrier has contacted you. If you don't see any email, consider reaching out to the parcel carrier directly for additional information.
• Parcel carrier has lost your package:
  • Cause: The parcel may have been lost in transit.
  • Solution: Check if a third party tracker has additional information on the status of your shipment, like the Parcel App. If not, reach out to the parcel carrier directly to inquire about the status of your package. If they are unable or unwilling to assist, contact us via the Wooting Hub for support.