My order has been lost by the postal carrier

If your order has been lost by the postal carrier, here are some possible causes and solutions:

• Logistics void:
  • Cause: The package is somewhere in the logistics void, having neither been delivered, returned, nor received any tracking updates.
  • Solution: After a certain amount of time in transit without updates to the tracking, a shipment can safely be considered lost and a replacement shipped out.
• Stuck in distribution centers:
  • Cause: The shipment is continually bouncing between parcel carrier distribution centers without progressing to the next step towards delivery.
  • Solution: Contact us via the Wooting Hub, in this case the package is still being scanned but not progressing. We can have our fulfillment center (the technical "shipper") open an inquiry with the parcel carrier to find and rescue the package.
• Handoff issue:
  • Cause: The shipment has been passed from the parcel carrier responsible for exporting the package to local customs or the local postal service, but the handoff didn't go quite right.
  • Solution: Verify that your local postal carrier has not received the package by both checking their online tracking portal and contacting their local customer support. A third party tracking service like the Parcel App is a useful resource to find who handles your local last-mile delivery.