Tracking says “delivered” but I didn’t receive it

If your tracking says "delivered" but you haven't received your package, here are some possible causes and solutions:

• Wrong address delivery:
  • Cause: The shipment was delivered to a wrong address nearby.
  • Solution: Check with your neighbors, apartment manager, property manager, or other nearby homes or apartments. Make sure to respect your local laws regarding trespassing on private property. This is by far the most common cause of shipments not being received when the tracking is listed as delivered.
• Accepted by someone else at your address:
  • Cause: A friend or family member at your address accepted the package for you.
  • Solution: Check with all residents and visitors at your address to see if any of them have received the shipment.
• Delivered to a local pickup point or post office:
  • Cause: Your shipment was delivered to a local pickup point or post office.
  • Solution: Reach out to the parcel carrier responsible for delivery. They handle last-mile delivery and can provide information on the package's whereabouts.
• Lost by the parcel carrier:
  • Cause: The parcel carrier lost your package during the last step in delivery.
  • Solution: If the carrier confirms the package is lost via email, forward us that communication. We can then arrange a replacement shipment or refund your purchase.
• Stolen after delivery:
  • Cause: Your shipment was stolen after delivery.
  • Solution: File an official police report to designate the shipment as stolen. Email us a copy of the police report, and we can arrange a replacement shipment or refund your purchase.