My order is on hold, why?

If your order is on hold, there could be several reasons for this status:

• Payment verification: Sometimes, orders are placed on hold to verify payment details. This is a standard security measure to prevent fraudulent transactions. Please check your email for any requests from us to verify your payment information.
• Invalid shipping address: There might be an issue with the shipping information provided. Ensure that your shipping address is complete and accurate.
• Cancel request: Your order might be on hold if you requested a cancellation. We are waiting for a confirmation from you to proceed with the cancellation.
• Waiting for Payment: If you've requested an order edit, your order might be on hold while we await further action from you. Please check your email and reach out to us to confirm the edit and complete any additional payments.
• Technical errors: Occasionally, technical errors or system glitches can cause an order to be placed on hold. Our team works diligently to resolve these issues as quickly as possible.

To resolve the issue, please check your email for any communication from us regarding your order. If you haven't received any information, feel free to contact our customer service team by submitting a support request through the Wooting Support Wizard, and we will assist you in resolving the matter.