What is your warranty policy?

Every Wooting keyboard has a minimum 2-year up to 4-year manufacturer’s warranty from the date of shipment. This covers defects in workmanship and materials during normal use. The LED backlight proportion on any product has a 2-year warranty on failure during normal use. Open a ticket to issue your warranty. A valid date of purchase and proof of purchase is required. If you bought it from the Wooting store, you won't need a proof of purchase.

In general, our goal is to resolve warranty claims by repairing or replacing the affected product, not returning items for a refund. Should you experience a defect when you receive the product and are dissatisfied with how the situation is resolved, we will typically allow the item to be returned for a refund even if it's a little beyond the 30-day window. However, that is evaluated on a case-by-case basis and not guaranteed.

We at all times have the option to purchase replacement parts for when you're outside the warranty or not eligible for warranty.

If you’ve purchased a pre-order, your warranty doesn’t go into effect until the date we have shipped the keyboard.

If you fall outside this period, you can explain your case by submitting a support request through the Wooting Support Wizard. We will review if there is anything we can assist you with.