Switches are linked and activate together

What this guide covers

If your keyboard has the following symptoms

pressing certain switches causes additional or nearby switches to activate,

You may also experience some switches remaining unresponsive when pressed

Video example

Potential Causes

This can be caused by a few points listed below

• Software

  Software may attempt to trigger nearby switches or a sequence of switches when pressed, commonly caused by macro software

  
  

• Switch-plate flex or movement

  The switch plate is what the switches attach to. If this plate flexes, it can cause nearby switches to move, which can result in the keyboard treating this as a press depending on Actuation/Rapid trigger settings

  
  

• Keyboard component fault or short

  Our keyboard uses a multiplexer to handle multiple switch/analog inputs; this component routes this a single output. If this component is faulty, or has a short caused by a foreign substance can interfere with this process, resulting in incorrect switch output being detected.

  
  

Points to check before proceeding

Custom Keyboard modification - Tape mod

If you have performed a custom tape mod and the tape is applied tightly, or you didn’t insert switches during the application, this can cause the tape to affect nearby switches when pressed

To check, temporarily remove the tape mod and see if the issue is resolved

Note: If you wish to have the tape mod, we recommend pre-installing the switches and avoiding applying the tape tightly

Advanced keys - Dynamic keystroke (DKS)

The keyboard supports a feature that lets a single key press trigger multiple keys.

To check whether this is bound and causing the issue, follow the steps below.

1. Open Wootility
2. Select the “Advanced keys” tab
3. Check for an icon called “DKS”
4. If present and you wish to remove it, right-click the icon and hit “Save to keyboard”

Getting started with troubleshooting

To understand how the keyboard is reacting and help determine the source of the issue, you can use the “Analog Monitor” tool

This tool will show the current position of each switch and which switch is detected as pressed

To try the analog tool, you can click this link: https://analog-monitor.wootility.io/

Once opened, connect your keyboard and observe how the sensors are reacting when you press the switch.

Note:

• If two or more inputs are detected and the lines perfectly overlap, the switches that are unresponsive do not respond in the monitor; skip to "submitting a ticket"

Video Example of how the analog monitor works and should behave

The keyboard detects other switches as pressed

It is recommended to try the test below to rule out switch plate causes. If the issue persists, follow the guide on how to submit a ticket for further assistance.

Checking the switch plate

If the switch plate is the cause, you can quickly test this by

1. removing the keycap
2. attempting to apply slight pressure to the switch housing (avoid pressing the stem)
3. monitoring the analog monitor tool and checking if nearby switches are slightly pressed

Note for those who modified the keyboard

• Custom/third party switch plate: may have more flex than the stock switch plate and is recommended to revert to stock and check if this is the cause or ajust acutaitoon/rapid trigger settings accordingly.
• If you have removed or swapped the sandwich material between the switch plate/pcb, this can allow the switch plate to compress more than normal and it is recommended to reinstall this part.

Submitting a ticket

For further technical and warranty assistance, submit a ticket here: https://wooting.io/support?category=8&issue=46&faq=true

We may request the following information

• Video with the keyboard and analog monitor pressing the switch and nearby switches to show the problem

• Pictures of the PCB and close-up pictures of the affected component sensors

  
  

The keyboard doesn’t detect other keys as pressed

If the tests show the keyboard not detecting the additional keys as pressed, then the problem is likly caused by the system or software. The method below can help check for common causes

• Windows: Safe Mode

  Launching the system into “Windows Safe Mode” will disable all non-Windows applications and can be the best method to rule out software that is causing problems.

  
  

• Task Manager: Ending tasks

  You can open Task Manager and attempt to end software not affiliated with your operating system and see if the function of the switch returns.

  
  

  We recommend focusing on the following first:

  - Recently installed software

  - Macro software

  
  

  Note: If you find the cause and still want to use the software, try checking if you can rebind the keys or reinstall the software to see if that resolves the problem.