Troubleshoot - Update/restore failed
This page will list the possible errors you can get while updating or restoring your keyboard, with common causes/solutions
Identify the error you receive on screen.
Find the section below corresponding to the Error ID you received and read possible steps
This error ID indicates an issue with connecting to the bootloader. This could be caused not correctly putting the keyboard into restore mode when performing a restore
Verify that you have connected the keyboard to the computer while holding the Top-right and bottom-right keys
Verify that the RGB of the keyboard is turned off
Optional: You should be able to find a 'Wooting Restore' device in your connected devices
Windows: Check Devices & Printers
MacOS: Open System Information and look under the ‘USB’ tab
Linux: Run lsusb command
Retry the restore operation in Wootility
If it’s a 60HE ARM, the error could be caused by this issue, see here
Otherwise, please perform the above checks (RGB off, Wooting Restore device)
If all fails, Reach out to us with all the error information displayed (+ logs if Wootility is installed locally)
This error ID indicates that there was an issue retrieving the Firmware update, most likely caused by an issue connecting to Firebase
Ensure you have a working internet connection
Ensure Wootility isn’t being blocked by your firewall
If using Wootility Web, check that you don’t have any Browser extensions that could be blocking the connection
Users in China may have issues download firmware updates due to the Great Firewall
Wootility will include the latest firmware versions that were available when that version of Wootility was released, which in most cases will be used if connection to the Firmware update server fails
If you encounter an error with ID Unknown then most likely you will need to contact us via our userhub on our website or by email at social@wooting.io to inform us about the issue and receive further assistance. These unknown errors are commonly undiscovered bugs, and as such we need to know about them to identify and fix them.
You could also attempt trying the Update again if your keyboard works after replugging, if not you should try performing a restore.
This indicates there was an issue communicating with the device while attempting to determine if it is ANSI or ISO layout before performing the update. This error is unlikely to occur, but if it does you should replug your keyboard and try the update again (if your keyboard doesn’t work after replug then perform a restore)
Identify the error you receive on screen.
Find the section below corresponding to the Error ID you received and read possible steps
Bootloader
This error ID indicates an issue with connecting to the bootloader. This could be caused not correctly putting the keyboard into restore mode when performing a restore
Occurs during a Restore
Verify that you have connected the keyboard to the computer while holding the Top-right and bottom-right keys
Verify that the RGB of the keyboard is turned off
Optional: You should be able to find a 'Wooting Restore' device in your connected devices
Windows: Check Devices & Printers
MacOS: Open System Information and look under the ‘USB’ tab
Linux: Run lsusb command
Retry the restore operation in Wootility
Occurs during an Update
If it’s a 60HE ARM, the error could be caused by this issue, see here
Otherwise, please perform the above checks (RGB off, Wooting Restore device)
If all fails, Reach out to us with all the error information displayed (+ logs if Wootility is installed locally)
FirmwareData
This error ID indicates that there was an issue retrieving the Firmware update, most likely caused by an issue connecting to Firebase
Ensure you have a working internet connection
Ensure Wootility isn’t being blocked by your firewall
If using Wootility Web, check that you don’t have any Browser extensions that could be blocking the connection
Users in China may have issues download firmware updates due to the Great Firewall
Wootility will include the latest firmware versions that were available when that version of Wootility was released, which in most cases will be used if connection to the Firmware update server fails
Unknown
If you encounter an error with ID Unknown then most likely you will need to contact us via our userhub on our website or by email at social@wooting.io to inform us about the issue and receive further assistance. These unknown errors are commonly undiscovered bugs, and as such we need to know about them to identify and fix them.
You could also attempt trying the Update again if your keyboard works after replugging, if not you should try performing a restore.
DeviceLayout
This indicates there was an issue communicating with the device while attempting to determine if it is ANSI or ISO layout before performing the update. This error is unlikely to occur, but if it does you should replug your keyboard and try the update again (if your keyboard doesn’t work after replug then perform a restore)
Updated on: 23/12/2022
Thank you!