Wooting Hub and Order Changes
How Accurate Is My Estimated Delivery Date?
The Wooting Hub shows a date range for when your order is expected to arrive at your front door, but how accurate is it really? This article describes how the delivery estimate is calculated, as well as the system's limitations. How does it work? Delivery estimates are calculated based on the current status of the order, and then adds X number of days for every step in the process that still needs to complete. What are the steps in the process? Each product needs to get manufactPopularAir Freight Shipping
Pre-orders for the Wooting 60HE have the option to upgrade their order to air freight shipping. This article explains what exactly that upgrade means, and why it's even an option. What is air freight shipping? Air freight shipping is one way to get the keyboards from the factory in China where they get made to our warehouses in the Netherlands and in the United States. The other way to ship all those keyboards is via sea freight shipping. Sea freight shipping takes a lot longer, but isPopularCancel / Refund order
Is it possible to cancel my order or pre-order? Yes! You can cancel your order (or pre-order) any time prior to it shipping from our warehouse. To do so, send an email requesting to cancel your order to social@wooting.io using the same email address associated with your order. Will I get a full refund? In general, yes. The only exception is "products" that are considered services which have already been delivered on. An example of such a "product" is the Founder's EditPopularFind your Batch Name
All of our products are produced in batches, and we give each batch a unique name. We use that to keep track of when products are expected to arrive at our fulfilment centers, and you can use it to find out when your pre-order is expected to ship! Wooting Hub The best place to find the batch name for each of the products in your order is via your account in the Wooting Hub! https://hub.wooting.io/login The Wooting Hub lists all of your pre-orders, and the batch name of the productFew readersUpgrading Your Order
How to Upgrade Your Order via the Order Hub Step 1: Log into the Order Hub https://hub.wooting.io/login If you don't have an account yet, simply create one using the same email address used for your order. Step 2: Find the order you want to upgrade Once you login, you'll land on an overview page. On the left side of the page you'll find a link to your most recent order. You can alsoFew readersUpdating Your Shipping Address
How to Update Your Shipping Address via the Order Hub Step 1: Log into the Order Hub https://hub.wooting.io/login If you don't have an account yet, simply create one using the same email address used for your order. Step 2: Find the order you want to update Once you login, you'll land on an overview page. On the left side of the page you'll find a link to your most recent order. YoFew readersTransferring ownership of your Wooting keyboard (or pre-order)
This article describes the process to transfer the ownership of your Wooting keyboard or keyboard order. If you choose to sell or give away your Wooting keyboard, the new owner may wish to access the Wooting Hub for support and warranty assistance. TFew readers
Policy
International Import duties and taxes (VAT)
International Import duties and taxes (VAT) When you order from the Wooting Store (European Union / International) for shipment outside the European Union, VAT is automatically deducted from VAT applicable items in your order. The store VAT rate is 21%. Your order may be subject to additional taxes, duties and/or custom fees charged by the country of destination. If you're shipping to the United Kingdom, there are special VAT regulations depending on the value of the goods. In that case plPopular30-Day No Hassle Return Policy
We have a 30-day No Hassle return policy for our products that are purchased directly via our storefronts. This article explains the details of this policy. Can all orders be returned? All orders delivered worldwide can be returned for a refund as part of our 30-day return policy. Orders must be returned to the same fulfillment center from which they were shipped, either in the United States or in the Netherlands. The cost of the return shipment is not covered, except for withinFew readersUK import duties and VAT
UK Import Duties and VAT Post Brexit, the United Kingdom changed how it collects tax on imported products including keyboards. This article explains what those rules are, and how the Wooting Store handles those situations. VAT Rules How VAT is collected depends on the value of the physical items being imported. The Wooting store takes this into account dynamically at checkout, after filling in your shipping information. Note: This value is calculated excluding VAT and excluding shFew readers
Shipping
No shipping options offered (Do you ship to my country?)
No Shipping Options This article describes why a given shipping address might not get any shipping options quoted. We utilize a third party service, Shopify, to determine whether any given address is deliverable or not. Additionally, there are a handful of countries that we cannot ship to. List of countries/territories we cannot ship to: Belarus Mexico Mongolia Philippines Puerto Rico Russia Ukraine updated: 06 March 2023 If your shipping address is notPopularPossible Problems During Shipping (with Solutions)
This is an overview article of all of the potential problems that can occur with shipments, along with Wooting's policies for resolving them. The moment is finally here and your new Wooting keyboard is getting packed up and shipped your way! But wait... Something isn't right... Problems during shipment are uncommon, but can occur during every step of the process. If you do experience one, don't worry, Wooting has got your back! We've successfully shipped many thousands of keyboSome readersShipping Method Information
Shipping Method Information This article lists all of the potential shipping methods with each available parcel carrier, and includes how long each typically takes. North American Storefront |Some readersMy Pre-Order is Ready to Ship... Now what?
You've been patient, you've been waiting, and now the time has finally come... Your pre-order is ready and your journey is about to begin! This article describes how we go about processing batch shipments, what you can expect, what actions you might need to take, and why Wooting does things a little bit differently than most. Why is it a pre-order in the first place? Our keyboards are in very high demand, and we're getting as many manufactured as we can as quickly as we can. The keyboaFew readersStore - Shipping information
Shipping policies are different per store/region. Please find your appropriate region: European Union (EU) / International shipments: Find all related shipping information on the following store page: https://wooting.store/pages/shipping-guide United States (US) / Canada: Find all related shipping information on the following store page: https://na.wooting.store/pages/shipping-guideFew readersParcel Forwarding Services
This article describes the usage of parcel forwarding services and gives guidance on how the process works as well as limitations Parcel Forwarding Services In some cases, it's not possible to order a Wooting keyboard to ship directly to your shipping address. This is particularly the case if you live in a country we cannot ship to. For a full list of countries two which we currently cannot ship, check here: No shipping options offered (Do you ship to my country?) (/en/article/no-shiFew readers